Shipping & Returns
paper whale packs and ships orders in Richland, Washington (the dry side of the state). Find out more about our lovely area here.
Orders are processed Monday through Friday and are shipped via USPS. The average processing time is 1 to 2 business days. Any orders placed on Saturday or Sunday will not ship until the following Monday. We will send you a shipping confirmation email and tracking number as soon as your order is sent out to you. Please contact us at email@example.com prior to purchase if your order is time sensitive.
Note that processing times can be affected by national holidays and inclement weather. We will keep you informed should there be any delay with your order. Due to COVID-19 our shipping times may be delayed.
paper whale accepts returns within 14 days of the date your order was shipped if the product is unused, undamaged, and in its original packaging. We will notify you via email and issue a refund once we receive your item. Lost shipments are the responsibility of the sender. Items that are returned in an unsaleable condition will not be refunded. Only regular priced items may be refunded. Sale items, customized items, and gift cards cannot be refunded. You are responsible for paying shipping costs to return item. Shipping costs are non-refundable.
Note that credits can take up to 14 days to appear on your statement depending on your service provider.
Send your item(s) and packaging slip to:
Re: Online Returns
3019 Duportail St. #205
Richland, WA 99352
Questions? Hit us up at firstname.lastname@example.org